FAQs

We ship all over the world. We are proud to have a global Satisfye community!

Any product with Pro in the name is made for the regular Nintendo Switch. Any product with Go in the name is made for the Nintendo Switch Lite.

Due to COVID-19, shipping carriers are experiencing regular delays for some orders. Many countries have taken steps in response to the coronavirus (Covid-19) pandemic that impacts their postal operations and customer service. Delays in mail and package deliveries are common due to flight cancellations, staff reductions, government measures and other disruptions.

At checkout, before you hit the final payment button, you may need to expand the drop-down area to input a discount code. It will show an area for discount codes/gift cards. Discount codes may not apply to all of our products. Any questions, please reach out to our Support Team.

The Ryze Pads only fit the consoles listed in each product listing. The Pads have been carefully developed to provide the maximum experience with each console listed.

Please make sure to register your product here. Once registered, reach out to our Support Team at support@satisfye.com. Our team will be able to assist you with your Amazon purchase.

We are able to cancel an order before the product is picked and packed by our warehouses. If we are able to cancel your order before processing, you will receive a full refund. We cannot cancel the order once it is staged for the courier or is in transit to you.

At Satisfye, we always aim to level up our customer’s gaming experience with each and every order. We love our products and think you will, too! If you don’t enjoy your order, we’re happy to help. Just email support@satisfye.com and we’ll take you through the return process. Please note: refunds for approved returns are for the product amount only and does not include the cost of shipping. Returns must be made within 30 days of receipt.

If you haven’t received your refund within 3 to 7 business days of notification from Satisfye, we would ask for you to first check with your bank/credit card company. Processing times vary between each company. If you’ve contacted your payment provided and still have not received your refund, reach out to our Support Team support@satisfye.com

We will replace items if they are defective or damaged during shipping. If you need to exchange a defective item for the same item, send us an email at support@satisfye.com If you’d like to exchange one item in normal condition for another item, please contact our Support Team at the same email address.

Orders typically process and ship within 48 business hours from purchase. It can take longer due to unforeseen circumstances. After your order is processed, tracking information will be emailed to you.

Average delivery times are 4-7 business days in the US and 5-15 business days for non-US orders. We cannot guarantee specific delivery dates.

All orders are shipped from either our California or Pennsylvania warehouses. All orders are shipped from within the US to all locations globally.

We use all major carriers and local, last mile courier partners.

All international orders are subject to customs and duty fees as defined by the country of import. Our current courier service for non-US orders provides the cost of customs and duty fees at checkout. The ship cost, customs and/or taxes and duties fees are separated out for customer review.

Satisfye assumes no responsibility for customs or duties fees incurred on your package. All fees must be paid by the parcel recipient.

Rest assured that your package has shipped and is on its way to you. You typically may see updates within 2 business days of shipping.

Please double check the shipping address you provided us. 99% of all order delays are due to incorrect addresses or lack of suite and apartment numbers.

Due to high volume times, like November and December, couriers may not update tracking information as quickly as the package is moving in their system. If the package is handed to a last mile courier, that tracking may not update before delivery. Please send any questions to our Support Team at support@satisfye.com

Your package is most likely delayed due to unforeseen circumstances. We are more than happy to arrange a second shipment to you. However, if you receive both packages, we ask that you please refuse the second package to return to sender or please pay for the additional product.

If you don’t want to wait any longer, we are happy to refund your money within 30 days of shipping. If you don’t receive your package after 30 days from the date shipped, you can file a dispute with our Support Team. We will issue a full refund to you. However, we ask that you return and/or repay for the package, if you eventually receive the package after 30 days.

Product Registration. Please note that the form does take a minute to load.

Satisfye offers an exclusive 3-year warranty on all of our products. We are confident that you shouldn’t need this for our premium quality products! To register for warranty click here:Warranty.

It perfectly holds the Anker Powercore 20100 (Nintendo’s officially licensed one). The 26800will fit, but it will be at max capacity and it will be a very snug fit. I would recommend a 20,000ish battery.

Please see our latest YouTube videos for our ZenGrip Pro Elite Bundle and ZenGrip Go EliteBundle.

Satisfye is not responsible for improper installation of our products on your Nintendo Switch/Lite console. We are also not responsible for negligent or intentional damage of the console while using our products.

We love to hear from our community around the world that wants to sell our products! Please complete this form and a member of our team will respond shortly.

We are more than happy to help! Contact

We take your questions and concerns very seriously! Our typical response times are:

• By Live Chat – immediate during normal business hours
• By email – within 48 hours
• By phone, FB messenger – within 24 hours. We always return voice messages left on our 1-877 line.

Also, please double check your spam/junk folder in email for our response. Many times we respond and email accounts filter us to spam or junk mail.